Complaints & Defective Products
Use this process when an AdaptSprint product is defective, damaged, incorrect, incomplete or otherwise does not correspond to the order or applicable requirements. Change-of-mind cancellation should use the Returns & Right of Withdrawal process instead.
What to provide
Email info@adaptsprint.com with your order reference, contact details and a clear description of the issue. Photographs or other evidence can be useful where relevant, but unnecessary evidence should not be required.
How a complaint is handled
We will acknowledge the issue, review the available information and propose an appropriate next step. Where a return is needed, return instructions will be provided for the specific case.
Possible remedies
The appropriate remedy depends on the nature of the issue and applicable consumer law. Remedies may include repair, replacement, price reduction, refund or another lawful resolution. Any voluntary commercial warranty is separate from statutory consumer rights and does not reduce them.
Safety-related complaints
Reports that may indicate a product-safety issue are escalated into the AdaptSprint incident, traceability and corrective-action process so the affected product and release can be assessed.
Correspondence
Fennorica Oy / AdaptSprint®
Business Park Kehämylly
Vantaankoskentie 14
01670 Vantaa, Finland
info@adaptsprint.com